Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at [email protected]. This text can be changed by going to Design & Settings > Global Settings > Intro Text.
Q: What is the status of my order?
A: To see the status of your order. You will receive an email confimation to the email address provided, upon placing your order successfully.
Your order will be dispatched within 3 working days. and you will receive an email confirmation to the email address provided.
Q: Where is my order?
A: We will notify you by email when your order is dispatched, we can confirm all orders have left our building and proof of postage can be supplied.
Please visit our delivery policy page for estimated delivery times, these times are indicative and subject to availability, payment authorisation, verification and processing. If your tracking number indicates that your order has been delivered and you haven’t received your order, you should:
Check if someone else at your address has accepted it.
Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
Contact the carrier if there’s still no sign of the parcel.
Q: How long does delivery take?
A: Shipping Times
Free Delivery All products
You will receive a notification as soon as the goods are on their way. Delivery and shipping cost are free. As soon as the package is ready for dispatch, you will receive an email . From this point on you can track your shipment with the tracking number. As a rule.
1. The packages are ready for dispatch after 3-5 days, depending on the availability of the items and the positive result of the credit check. delivery countries.
2. Delivery time 15 to 30 days
We currently only ship to United States.
PRODUCT
Q: Do you have the actual picture of the product?
A: I’m sorry, we don’t have any actual pictures of this product currently. We advise you to subscribe to the product on the product page so that you may receive updated pictures of this product when they become available.
Q: Why haven’t my items marked as “24-hour shipping” been dispatched within 24 hours?
A: Orders containing both in-stock and out-of-stock items will ship only when all items are ready. If you urgently need the in-stock items, please place separate orders for in-stock and out-of-stock products.
Q: Why can’t some cosplay be made to a customized size?
A: Please be aware that if the item you have inquired about does not have a customize size option on the product page, we are unable to manufacture customized sizes for this costume. This is because some items only come in set sizes, so we are unable to make customized sizes for these products.
Q: As a male interested in crossplay, should I choose male or female sizes for costumes if I prefer to wear them unaltered, and are there any alterations to items like skirts or high heels in male sizes?
A: For crossplay, if you prefer to wear the pieces unaltered, please choose sizes based on your actual gender. The item will be the same.
Q: What is the size of the normal wig?
A: Our wigs are typically only suitable for head circumferences up to 60cm; if your head circumference is bigger than this, please contact customer care before making a purchase.
Q: Are there any costumes washing and drying instructions?
A: The methods for cleaning cosplay costumes can vary depending on the materials. Here are some methods for common materials:
1. Hand washes only, using normal water ( just don’t be so hot or cold) will be okay. Finally, hang it on a hanger to air dry, avoiding direct sunlight.
2. It will be better to wash them separately to prevent staining, especially for the sharp & bright like red, yellow, purple, green, etc.
3. For most of them (except leather, fur & materials that are thin, light or weak), you can iron it (like ironing normal clothing) when they are dry.
4. For the cotton and polyester costumes, I think hand washing will be better, Yes, but it’s better to turn it inside out when you wash it, so you can keep the surface from piling.
5. Leather and faux leather: If possible, use a professional leather cleaning agent. If you don’t have a specialized cleaner, you can gently wipe the leather surface with a damp cloth, but avoid saturating the entire costume. Use a soap-free solution or leather conditioner to wipe and maintain the softness and shine of the leather. After cleaning, wipe dry with a cloth and then lay it flat to dry, avoiding exposure to sunlight or using hot air to dry.
Q: Are there any wigs washing and drying instructions?
A: Cleaning methods for cosplay wigs may vary depending on the materials used. Here is a general guideline for cleaning cosplay wigs:
Brushing: Before washing the wig, gently brush it with a wig brush to remove any tangles or loose hair. Start from the ends and work your way up to avoid damaging the fibers.
Pre-wash: Fill a basin or sink with cold water and add a small amount of mild shampoo specifically designed for synthetic wigs. Swirl the water to create a gentle lather.
Washing: Submerge the wig into the soapy water for one minute and gently swirl it around. Use your fingertips to lightly massage the wig, paying attention to the areas that are most soiled. Avoid excessive rubbing or twisting, as it may cause tangling or damage to the wig.
Rinse: Empty the soapy water and refill the basin with clean cold water. Rinse the wig thoroughly by submerging it and swirling it around in clean water. Repeat this step until no traces of shampoo remain.
Conditioning (optional): You can use a wig conditioner specifically formulated for synthetic hair. Follow the instructions on the conditioner bottle and apply it to the wig, focusing on the mid-lengths and ends. Rinse the conditioner out thoroughly with cold water. Or apply conditioning spray very lightly over wig, spraying 10–12 inches from the wig.Drying: Gently squeeze out excess water from the wig without twisting or wringing it. Place the wig on a wig stand or a towel to air dry. Avoid using heat sources such as hair dryers or direct sunlight, as they can damage the fibers. Allow the wig to dry completely before styling or storing it. And brush wig only when completely dry.
SERVICE
Q: Can you take a personalized or custom item?
A: We offer personalized or custom, made-to-order items. You can request a personalized or custom item. Please provide the product’s name or link or the picture. Or submit commission inquiry HERE. If your email address does not go through this commission form, please email us directly with the required content in the form, our email: [email protected]
Please note that if the item you inquired does not have a customize size option on the product page, that means we cannot do customized size for this costume.
Q: I was wondering if you sell it separately?
A: Yes, we can sell separately and do the custom size.
Q: Why can’t my order use the coupon code?
A: Our coupon is only applicable to full-priced products and cannot be used for discounted products. Discounted products will display a message below the price that reads”Attention: NO coupons can be used for this product”.
Q: Do you style the wig before shipping out?
A: Our wigs come with a basic style. You can also leave your special instructions about your style service when you place the order; our stylists will style wigs to your specifications.